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Return to shopFAQs
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
Visa, American Express, MasterCard, Apple Pay, Google Pay, Discover, JCB, Union Pay, Local payments & Cryptocurrency.
Yes, your payment information is 100% secure.
We use SSL (Secure Socket Layer) encryption — a trusted security technology that protects your credit card details during transmission. This advanced method ensures that your data cannot be read, intercepted, or altered by unauthorized parties while being sent over the internet.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Returns must be made by mail. You may return items by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you.
To return an item, please follow the instructions provided by our Client Advisor. You will need to include a copy of the order invoice and the item in its original condition.
- Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Yes, you can exchange an item for a different size or color. Please contact a Client Advisor for assistance.